The course is designed to develop customer services which meets with the needs of the Charter. This workshop will review the recommendations of the new White Paper – “A new charter for Social Housing residents”. We’ll suggest pragmatic and effective approaches to analysing and addressing the requirements of the charter, the Social Housing regulator and the Ombudsman.
WHO SHOULD ATTEND?
This course is ideal for Leadership/Executive Team Members involved in developing customer service strategies. As well as those supporting customer services teams to meet the needs of the charter.
PML will deliver this training session on behalf of SEC. They are leaders in business improvement and collaboration. Passionate about excellent customer service and business improvement, they have developed this session with our network in mind.
MEMBERS: Free (£100 + VAT if outside of free allocation)
NON-MEMBERS: £100 + VAT