COURSE OUTLINE

This course has been designed for colleagues that have customer facing roles and may have to deal with potentially hostile situations in a professional, controlled and safe manner.

Course content
• HSE definitions of workplace violence
• Key terminology
• Physiological changes during violence and aggression
• Dynamic assessment of risk and conflict avoidance
• Prevention of conflict
• Conflict resolution models
• Resolving and controlling aggression.
• Reporting procedures
• Case studies
• Learning from conflict.

ENGIE Academy

This PAMOVA course will be delivered by the ENGIE Academy on behalf of SEC. This programme follows the Institute of Conflict Management Standards in The Prevention and Management of Violence and Aggression (PAMOVA).

COST

MEMBERS: Free (£50 + VAT if outside of free allocation)

NON-MEMBERS: £50 + VAT

4 November 2021

1 day course

(In person TBC )

REGISTER HERE

Conflict Management – Upcoming dates.