COURSE OUTLINE

As business leaders it is our role to ensure that that our teams perform well to enhance the services provided to our customers. In organisations that have a continuous improvement culture, leaders create a safe and trusting environment for staff to be open and share honest feedback.

This interactive course will explain what a continuous improvement culture is, why it is important and how it contributes to developing high performing teams. It will provide models, techniques and practical tools to help leaders create, measure and maintain a continuous improvement culture within their organisation.

WHO SHOULD ATTEND?

This course is ideal for Leadership Team Members/Managers working for Local Authorities and Registered Providers.  

PML

PML will deliver this training session on behalf of SEC. They are leaders in business improvement and collaboration. Passionate about excellent customer service and business improvement, they have developed this session with our network in mind.

COST

MEMBERS: Free (£100 + VAT if outside of free allocation)

NON-MEMBERS: £100 + VAT

REGISTER YOUR INTEREST IN ATTENDING THE NEXT DATE HERE

Building Continuous Improvement Cultures – Upcoming dates.