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Responsive Repairs & Voids for WECH


Client: WECH

“This is my official recommendation of SEC. [They] have provided a building consultation for WECH over the past several years, the results we have gotten have always been very positive.

SEC have always been professional, diligent and insists on developing customer relationships with all parties, which WECH finds very helpful. We also use SEC’s other Frameworks, which have been very useful in our compliance, gas and cyclical programmes. Both contracts are being delivered well and SEC are helping with contract management going forward.”

George Kokas

Maintenance & Asset Manager


The Customer

Walterton & Elgin Community Homes (WECH) are a resident controlled housing organisation with 640 homes based in Westminster.

WECH approached SEC as they  wanted to run a bespoke procurement exercise for a responsive repairs and voids contract that included planned maintenance works.


We worked in partnership with Faithorn Farrell Timms (FFT) to run several scoping meetings with WECH in order to fully understand what they wanted to achieve and how they operate.

On the back of these meetings it was decided that WECH needed a 5 year contract with extension provision that included using NHF schedules for repairs and void work, but also new bespoke schedules for the planned works, which included kitchen, bathrooms, replacement windows and doors. Extensive work has been completed to provide a solution that meets with the objectives of WECH and we are now in the final stages of completing the specification and price models for them before going to tender. The aim is to start the contract on 1 July 2021.

Non-legal advice has also been provided on terms that can be written into the Contract to ensure that it runs smoothly.

And, once it’s underway, SEC will be involved in annual reviews with WECH and the Contractor to ensure the Contract is being delivered in a value for money way, including reviewing quality commitments made by the Contractor at tender stage.


The work carried out so far has provided a high quality, customised set of  documents. From market research we know that this has saved WECH £60,000 in development and procurement time. Further savings are expected from the tenders received and the annual review meetings.

Our work with WECH is ongoing . As we move forward we’ll be updating this case study regularly.