Skip to main content

The Brief

Gravesham Borough Council approached us in 2019 to help support them with their upcoming procurement project. We worked with them to learn more about their specific requirements in order to advise on the most appropriate procurement route for them and their organisation. They were looking for a service provider to support them with their gas servicing schedule. Following a successful mini-tender through our Heating & Compliancy Management framework, Swale Heating started a new 10-year contract with Gravesham BC in April 2019.

Customer: Gravesham Borough Council

Contractor: Swale Heating

SEC Framework Route: Heating & Compliancy Management

Contract Value: £20m

Contract Term: 5 years + 5 year extension

The Solution

At the start of the contract just under 2000 services were scheduled in the winter and adopting MOT style servicing meant that these could be moved.

By re-profiling the programme, Swale Heating have been able to smooth the servicing to avoid higher volume months falling into the winter when demand for repair works is at its peak.

Servicing has been grouped by postcode, increasing access rates by preserving LGSR expiry dates and providing residents with certainty regarding the timing of their safety check visit. There is now no planned servicing from the beginning of October until the end of January.

Project Successes

  • There are now lower costs associated with no access for both contractor and landlord.
  • There is a reduced environmental impact, fewer visits, as appliance servicing can be grouped by postcode, reduced travelling between appointments.
  • MOT servicing has saved just over 30 metric tons of CO emissions per annum.  This is simply because of fewer and shorter journeys.

Customer testimonial

“Since being awarded the contract, Swale Heating have been excellent in working with us to deliver this; a journey into the ‘calculated’ unknown for both parties. We have been impressed by the way Swale Heating worked through each element of the transition and as a result we now have a programme in place which works better for our residents, Gravesham and Swale Heating without any compromise on compliancy.”

Daniel KillianDirector (Housing), Gravesham Borough Council