The scope of works includes:
- Replacement of front entrance doors and door sets
- Communal entrance door and door set upgrades
- Fire stopping and compartmentation works
ENGIE attended the Fulham Enterprise Studio careers event, in February 2020 (pictured), chatting to students about careers available in the construction industry. As part of the works we are offering accredited training for residents and jobseekers in the borough.
The Client were keen to retain control of resident communications and include the ‘Resident Voice’ in decision making. With in excess of 22,000 doors to be replaced, they held a series of resident consultations on fire safety/fire door programmes before ENGIE were appointed and selected Gerda as the specialist fire door subcontractor.
We adopted the council’s resident communication plan and procedures to ensure the same levels of service and message to all residents and leaseholders. This communications strategy, along with the site rules and fire safety procedures, were communicated to staff, operatives and subcontractors during the site induction.
During the works our team co-located with the council’s fire safety team enabling close communications management. The council’s resident team notify residents of the need for the works and our dedicated Resident Liaison Officers arrange appointments and tailor our service to each residents’ needs by completing a resident profile. Initially we started at replacing 30 doors per week, which gradually rose to 50 doors per week, to ensure swift but compliant programme delivery.
To reduce access issues, we have worked with the Client to develop a single appointment slot for resident’s convenience. We book a single slot, and we carry out all survey visits in one handy appointment slot, including works and asbestos surveys, plus completion of the resident profile by our RLO. The Client’s electrician also attends this appointment to install smoke alarms and carry out fire alarm checks in each property. This reduces no access and minimises inconvenience for the resident, reducing their need to be available for several appointments.
The Contractor adapted this process to be COVID compliant by carrying out the profiling activities over the phone, and properties are visited by surveyors wearing enhanced PPE (Gloves, eye protection face shields/masks). Our RLO calls the resident before the visit to check they are still happy for a visit, explain our additional precautions and safety measures, and to check if anyone in the property has COVID symptoms. Finally, our team check again before entering the property.
Works progress is continually monitored and quality checked throughout using our iAuditor software which provides a full audit trail from commencement to completion. This includes photographic evidence of the key stages of door installation, including items which are hidden from view, such as the inspected and approved linear gap, and installation of intumescent pads behind hinges. We also film the door closing to further evidence compliance, then we issue this data to the Client as part of the handover procedures. Spot check inspections are carried out by our Fire Compliance Manager, and all works are post inspected by Baily Garner and Oakleaf, again to ensure compliance.
On completion the Client collects resident satisfaction/KPIs to monitor the effectiveness of our communications and public opinion on this highly political project. We hold monthly meetings to review feedback/drive continuous improvement, i.e. by using pilot properties, we demonstrated to residents the improved security provided by the new doors and this resulted in increased appointment bookings.